Help / Frequently asked questions

How do I change my advert?
Standard £10 advertisers - reply to the 'approval' email we sent you, explaining what changes you want made & we will make the changes for you ASAP. Free advertisers need to remove the old incorrect advert using the link supplied in the 'approval' email we sent you and place another new corrected one.

How do I remove my advert?
Standard £10 advertisers - either use the link on your 'approval' email or contact us and we will remove it for you. Free advertisers - use the link on your 'approval' email.If you do not have this information because you did not supply us with a valid email, you will have to wait for the automatic expiry. Adverts are removed after 42 days automatically.

Can you send me details of properties?
No. We are not letting agents - we just publish adverts. All the properties & rooms we know about are on the site. If you don't see a suitable advert then place an advert yourself and let others contact you.

Do I have to provide an email address?
No, but it makes life easier for you if you do. Without it you won't get the email telling you how to remove your advert.

Do I have to have a UK phone number to place an advert?
Free advertisers - Yes. The phone number must be a UK Landline or UK Mobile number. £10 Standard advertisers - No. You can use your email as a contact method - we use a spam 'resistant' method of displaying your email.

I am not in the UK, can I place an advert?
Yes, you will have to place a £10 standard advert and then you can use your email address as a contact method.

How long does it take to approve my advert after I have submitted it?
Paid Standard adverts should go up within 12 - 24 hours and Free adverts within 24- 48 hours - please be patient and do not resubmit. Keep checking the listings and if your advert is not online within these times email us quoting the advert ID. All adverts are checked personally by a real human being and this takes time. This helps to ensure that adverts on Letalife are readable and simple spelling and grammatical errors can be caught in time. It also protects visitors to the site from possibly seeing inappropriate material.

How much does it cost to call a LAPS number?
The costs associated with calls vary and they are laid out here.

Why isn't my call being answered?
Sometimes people have problems getting through on the LAPS number. Remember that the number redirects through to a real person's phone. Often these are not letting agents but ordinary members of the public. So they may not always be available to take your call.
We try and encourage people to say when is most convenient for callers but sometimes things happen and they are not always there when they say they will be. So you may need to try at different times.

Can't get through or number unobtainable?
Sometimes the number is redirecting to a mobile phone and there may be a bad signal or the phone may be switched off. You may get through if you try again at a different time.
I am getting a message saying "Calls to this number are unavailable at present" - or other similar message. Another problem can be because the phone system you are calling from has call barring in place. Even though LAPS numbers are not classed as premium numbers by OFCOM, call barring systems to prevent calls to premium numbers can be a bit heavy handed and may prevent callers from accessing 'personal numbering systems' such as the LAPS numbers. So you may need to call from a different phone system. This is most often the reason why some people can't get through on a LAPS number when they call from their work phone.

But the most common problem for failing to get through, or getting through to the wrong person is caused by mistakenly dialling the wrong number. Please take care and dial carefully - we have no wish for you to spend money on a misdialled call. We want you to find the tenant or landlord or agent that you need, and then we hope you will tell people what a good service we provided you with.

 

 

 

If you have a question that has not been addressed here you can email us for a direct response, or ask us via LetaLife's Help Twitter if it is a general question.